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FAQ

WHERE IS YOUR STORE LOCATED?

We are based in Switzerland.

WHERE DO YOU SOURCE FROM? 

We currently source from Europe. 

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

All international orders are final sale and non-returnable. We do, however, offer an exchange of a damaged or defect order as per our Returns policy.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF SWITZERLAND?

Yes, we do! We are pleased to share our handmade, artisan creations internationally.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order processing and production usually takes 10-12 business days before shipment. Some jewelry is available from finished stock. Should you wish a certain stock item, please 'CONTACT' us or email info@giftsofcharm.com for your specific requirements.

WHAT ABOUT POSSIBLE CUSTOM FEES?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

WILL THIS ITEM ARRIVE BEFORE _________?

If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving to you on time. We are not held responsible for items that do not arrive before the holidays. 

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.

HAVE FURTHER QUESTIONS OR QUERIES?

Please e-mail us at info@giftsofcharm.com

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